Right to Repair Goldman Equipment
Do It Yourself Repairs
John Deere along with Goldman Equipment below are providing you excellent resources to help you repair, maintain and operate your equipment safely.
Customer Service ADVISOR
Customer Service ADVISOR is a digital database of Operator, Diagnostic, and Technical manuals for John Deere Products. This subscription allows users to connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform limited calibrations. Watch now
More about how John Deere and Goldman Equipment support your right to repair and Customer Service ADVISOR below.
MANUALS (OPERATOR, PARTS, SERVICE):
Purchase all technical and operator manuals online through the Technical Information Store.
PRODUCT GUIDES – QUICK REFERENCE GUIDES:
PRODUCT SERVICE DEMONSTRATIONS, TRAINING, SEMINARS OR CLINICS:
FLEET MANAGEMENT INFORMATION:
ON-BOARD DIAGNOSTICS VIA DIAGNOSTICS PORT OR WIRELESS INTERFACE:
- Machine issues are identified by a specific Diagnostic Trouble Code (DTC) that can be accessed through the machine display or dash. Some machines allow for the basic description of the DTC to be viewed
- Remote Display Access (view of operator’s display in cab)
- Mobile Apps (access through the John Deere App Center app)
- Provide operating tips and basic troubleshooting information. Some apps also provide the ability to look up Diagnostic Trouble Codes (DTCs) for more information.
OTHER PUBLICATIONS WITH INFORMATION ON SERVICE, PARTS, OPERATION AND SAFETY:
CUSTOMER SERVICE ADVISOR 5.2
In our effort to be your first choice for parts, attachments, and service support, we are pleased to offer you the ability to purchase a John Deere Customer Service ADVISOR. A subscription to Customer Service ADVISOR 5.2 grants you access to much of the same technical and diagnostic information used by our Dealer Technicians.
DEFINITION:
Service ADVISOR is a computer-based database of Operator, Diagnostic, and Technical manuals for John Deere Agricultural, Turf, Utility and Commercial Worksite Products. Additionally, it allows users to connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform calibrations. Incremental data updates ensure the most up-to-date information is available to keep your equipment up and running. More information located at Deere.com/repair.
QUESTIONS TO CONSIDER:
- Do you perform the majority of your own equipment repairs?
- Are your technicians skilled enough to utilize an electronic diagnostic tool?
- How often do you need to access technical or diagnostic information?
Note:
Access to Service ADVISOR for Customers does not authorize or permit customers to perform warranty repairs on their equipment.
Not all of the features that dealers have access to in Service ADVISOR will be available to customers.
CUSTOMER SERVICE ADVISOR 5.2 CAPABILITIES:
CUSTOMER SERVICE ADVISOR REQUEST FORM:
Fill out information below for next steps to purchase Customer Service Advisor.